Shamaa Al-Bard Al-Raqes Trading Company

Terms & Conditions

Last Updated: 29 September 2026

Welcome to Shamaa Al-Bard Al-Raqes Trading Company.

These Terms and Conditions (“Terms”) govern your access to and use of shamaaalbardalraqes.com (the “Website”), including your purchase of products through the Website.

The Website is operated by Shamaa Al-Bard Al-Raqes Trading Company, based in Jeddah, Kingdom of Saudi Arabia (“we”, “us”, “our”, or the “Establishment”).

By accessing the Website, creating an order, or purchasing a product from us, you agree to these Terms. Please read them carefully before placing an order.

Nothing in these Terms is intended to limit or exclude any rights granted to consumers under the applicable laws and regulations of the Kingdom of Saudi Arabia.

1. Business Information

Business Name: Shamaa Al-Bard Al-Raqes Trading Company
Location: Bisha, Kingdom of Saudi Arabia
Email: shamaaalbardalraqes@gmail.com
Phone: (+966) 509803972

2. About Our Website

Our Website offers electronic items, smartphone accessories, home appliances and related products.

We reserve the right to add, remove, discontinue, or modify products, collections, Website features, or other content at any time, subject to applicable law and any existing confirmed orders.

3. Eligibility to Purchase

By placing an order through the Website, you confirm that:

  • you are legally capable of entering into a binding agreement;
  • the information you provide is complete, current, and accurate;
  • you are authorized to use the payment method selected for your order; and
  • you are purchasing products for lawful purposes.

If you are under the legal age required to enter into contracts, your purchase must be made with the involvement and consent of a parent or legal guardian.

4. Product Information

We make reasonable efforts to display product descriptions, photographs, sizes, materials, colours, prices, and other product information as accurately as possible.

However, colours and appearance may vary slightly depending on your device, display settings, lighting, photography, and manufacturing variations.

Measurements and sizing information are provided as a guide. Customers should review available size information carefully before ordering.

If a material error is discovered in a product description, specification, availability, or price after you place an order, we may contact you to explain the error and give you the option to proceed with the corrected information or cancel the affected item and receive a refund of any amount already paid for it.

5. Prices and Taxes

All prices displayed on the Website are shown in Saudi Riyals (SAR) unless otherwise stated.

Applicable taxes, delivery charges, and other fees, if any, will be displayed as required before you complete your purchase.

The total amount payable for your order will be shown during checkout.

We may change product prices at any time. Price changes will not normally affect an order that has already been accepted and confirmed, except where correction of an obvious pricing error is permitted under applicable law.

6. Orders

Adding a product to your cart does not reserve the product or guarantee its availability.

When you submit an order, you are making an offer to purchase the products included in that order.

You should review your order carefully before completing checkout, including:

  • product;
  • size, colour, or variation;
  • quantity;
  • delivery information;
  • contact information; and
  • total price.

After an order is successfully submitted, you may receive an electronic order confirmation.

We reserve the right, where legally permitted, to reject or cancel an order for legitimate reasons, including product unavailability, payment failure, suspected fraud, incorrect pricing, technical errors, or an inability to deliver to the address provided.

If we cancel an order after payment has been successfully collected, the relevant amount will be refunded using the original payment method or another lawful refund method.

7. Payment

Available payment methods will be displayed during checkout.

You agree to provide accurate and valid payment information. Payment processing may be carried out by third-party payment service providers and may be subject to their own terms, security procedures, and privacy practices.

We do not guarantee that every payment method will be available for every order.

An order may be delayed or cancelled if payment cannot be authorized or verified.

8. Shipping and Delivery

Delivery availability, shipping charges, and available shipping methods will be displayed during checkout or otherwise communicated before completion of your order.

You are responsible for providing an accurate and complete delivery address and valid contact information.

Any estimated delivery period provided by us is an estimate unless expressly stated to be a guaranteed delivery date.

Delivery may be affected by circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, incorrect customer information, customs procedures where applicable, or force majeure events.

If we become aware of a significant delay, we will take reasonable steps to inform you where required.

Any rights you may have to cancel an order because of delayed delivery remain subject to the applicable laws and regulations of the Kingdom of Saudi Arabia.

9. Returns, Exchanges and Refunds

We want customers to be satisfied with their purchases.

Returns, exchanges, cancellations, and refunds are subject to our applicable Return and Refund Policy and the mandatory consumer protection rights provided under Saudi law.

Where applicable under Saudi law, consumers may have a statutory right to return an eligible product within the legally prescribed period if it has not been used, subject to the exceptions and conditions provided by law.

Certain products may not be eligible for return or exchange where an exception is permitted by applicable law, including, where relevant, products made or customized specifically at the customer’s request or products whose nature makes them unsuitable for return after use or opening.

Nothing in our policies excludes your legal rights regarding products that are defective, damaged, counterfeit, incorrectly supplied, or otherwise not in conformity with the order or applicable law.

To request assistance with a return or exchange, contact us at:

Email: shamaaalbardalraqes@gmail.com
Phone: (+966) 509803972

Please include your order number and details of the product concerned.

Approved refunds will be processed using the original payment method or another lawful refund method. Processing times may vary depending on the payment provider or financial institution.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been prepared or dispatched, we will make reasonable efforts to process the cancellation.

If an order has already been dispatched, the applicable return and refund procedures may apply instead.

Your statutory cancellation rights under Saudi law remain unaffected.

11. Defective, Damaged or Incorrect Products

If you receive an item that is defective, damaged, counterfeit, materially different from its description, or different from what you ordered, please contact us promptly.

We may ask you to provide reasonable information such as your order number, photographs, or other details necessary to review the issue.

Where required by applicable law, an eligible customer may be entitled to an appropriate remedy, which may include replacement, refund, or another legally available remedy.

12. Promotions and Discount Codes

From time to time, we may provide promotions, special offers, discount codes, or promotional campaigns.

Unless otherwise stated:

  • promotions are available for a limited period;
  • discount codes cannot be exchanged for cash;
  • promotions may be subject to minimum purchase amounts or product restrictions;
  • only one discount may be allowed per order; and
  • a promotion may be withdrawn or corrected if it was published as a result of an obvious error.

Any specific conditions displayed with a promotion will form part of these Terms for that promotion.

13. Website Use

You agree to use the Website only for lawful purposes.

You must not:

  • use the Website fraudulently or unlawfully;
  • attempt to gain unauthorized access to the Website, server, accounts, or systems;
  • interfere with the security or normal operation of the Website;
  • introduce viruses, malware, malicious code, or other harmful technology;
  • use automated systems to scrape or extract Website content without authorization;
  • impersonate another person or provide deliberately false information; or
  • use Website content in a way that infringes our rights or the rights of another person.

We may restrict or suspend access where reasonably necessary to protect the Website, our customers, our business, or comply with applicable law.

14. Intellectual Property

Unless otherwise stated, the Website and its content, including branding, business names, logos, text, layouts, graphics, photographs, product descriptions, designs, and other material, are owned by or licensed to Shamaa Al-Bard Al-Raqes Trading Company and are protected by applicable intellectual property laws.

You may access and use the Website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, commercially exploit, modify, republish, or use protected Website content without our prior written permission or another lawful basis.

Third-party trademarks and intellectual property remain the property of their respective owners.

15. Personal Data and Privacy

We may collect and process personal information necessary to operate the Website, fulfil orders, deliver products, provide customer service, process payments, prevent fraud, comply with legal obligations, and, where permitted, communicate with you about our products and offers.

Our handling of personal data is subject to our Privacy Policy and applicable data protection requirements in the Kingdom of Saudi Arabia, including the Saudi Personal Data Protection Law and its implementing regulations where applicable.

Please review our Privacy Policy for further information about how personal data is collected, used, stored, disclosed, and protected and about the rights available to individuals.

16. Electronic Communications

When you place an order, contact us, subscribe to communications, or otherwise interact with the Website electronically, you consent to receiving communications necessary to complete your transaction or respond to your request.

These communications may include order confirmations, payment information, delivery notifications, customer-service messages, security notices, and other transactional communications.

Marketing communications will be handled in accordance with applicable consent and data protection requirements. Where an unsubscribe option is provided, you may use it to stop receiving applicable marketing communications.

17. Third-Party Services and Links

The Website may use or link to services operated by third parties, including payment processors, shipping providers, map services, social media platforms, analytics providers, or other external websites.

We are not responsible for the independent content, terms, security, availability, or privacy practices of third-party websites or services except to the extent responsibility cannot lawfully be excluded.

You should review the applicable terms and privacy policies of third-party services you choose to use.

18. Website Availability

We aim to keep the Website accessible and functioning properly, but we cannot guarantee uninterrupted or error-free availability.

We may temporarily suspend or restrict parts of the Website for maintenance, security updates, technical problems, upgrades, or circumstances outside our reasonable control.

Where reasonably possible, we will seek to minimize disruption.

19. Disclaimer and Limitation of Liability

Products and services supplied by us remain subject to all mandatory warranties, guarantees, consumer rights, and remedies required under applicable law.

To the maximum extent permitted by law, we will not be responsible for indirect or consequential losses that were not reasonably foreseeable and that arise from circumstances outside our reasonable control.

We do not exclude or limit liability where doing so would be prohibited by applicable law.

In particular, nothing in these Terms is intended to exclude or restrict any mandatory consumer right or remedy available under the laws of the Kingdom of Saudi Arabia.

20. Force Majeure

We will not be responsible for a failure or delay in fulfilling an obligation where the failure or delay results from circumstances beyond our reasonable control, to the extent permitted by law.

Such circumstances may include natural disasters, severe weather, epidemics, governmental measures, transportation disruptions, telecommunications failures, strikes, civil disturbances, or other force majeure events.

Any statutory consumer rights arising from such circumstances remain unaffected.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Website, services, policies, or applicable legal requirements.

The latest version will be published on this page together with its updated date.

Changes will apply from the date they are published unless otherwise stated. Changes will not retroactively alter rights and obligations relating to an order already concluded where doing so would be prohibited by applicable law.

We encourage you to review these Terms periodically.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

23. Governing Law

These Terms and any transactions made through the Website are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia.

Any dispute will be subject to the jurisdiction of the competent authorities and courts of the Kingdom of Saudi Arabia, subject to any mandatory consumer protection or jurisdictional rights provided by applicable law.

24. Complaints and Customer Support

If you have a question, complaint, or concern about an order, product, payment, delivery, return, or these Terms, please contact us:

Shamaa Al-Bard Al-Raqes Trading Company
Jeddah, Kingdom of Saudi Arabia
Email: shamaaalbardalraqes@gmail.com
Phone: (+966) 509803972

Please provide your name, order number where applicable, and a clear description of your inquiry so that we can assist you efficiently.

25. Acceptance of These Terms

By accessing the Website or completing a purchase through it, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Your agreement to these Terms does not waive or reduce any mandatory rights you have under applicable Saudi law.